Lovedo Help Centre – Sex Toy Advice, Delivery Info & FAQs

Placing an order at Lovedo is easy and discreet. Simply browse our shop, add your favourite items to your basket, and head to checkout. Our secure PayPal-powered checkout accepts all major payment methods. Need help or prefer to order by phone? You can call us directly from our contact page — we're a real husband & wife team based in the UK, and happy to assist.

Yes, if your order hasn’t shipped yet. Contact us ASAP for any changes.

No – To keep things discreet, purchases from our website will show as LD Online.

You can enter your code on the basket page using the Use Coupon Code field.

On desktop it appears in the sidebar on the right; on mobile it’s shown below your list of products. Just type your code in, click “Apply,” and your basket will recalculate.

All percentage-off codes on Lovedo are applied to the product’s full RRP only—not to any current sale or special price.

When you enter a discount code, the cart recalculates based on the RRP so you always get exactly that percentage off the original price.

Important: if a product is already on sale with a larger discount than your coupon—for example, 20% off sale vs. 15% off coupon—using the coupon will give you 15% off the original instead of the bigger 20% sale, so you’d end up paying more than the sale price alone.

If you have any questions, please get in touch.

Absolutely. We use plain, unbranded packaging with no references to Lovedo or adult products.

Yes – choose express delivery at checkout before 2pm for next-day options.

All orders over £59.99 qualify for free UK delivery. This is sent via Royal Mail Tracked 48, which typically arrives in 2–3 working days. If you need your order sooner, you can upgrade to express delivery at checkout.

Yes! We offer a hassle-free 30-day return policy on unopened items. If your item is faulty or arrives damaged, we’ll replace it or offer a refund. For full details, including how to start a return, please visit our Returns & Refunds page.

Refunds are processed within 3–5 working days once your return is received and inspected.

It’s important to clean your toys both before and after use to keep things hygienic and safe. Use warm water with a mild soap or a dedicated sex toy cleaner. For a full step-by-step guide on how to clean different types of toys (including silicone, glass, and motorised ones), check out our full blog post How to Clean and Care for Your Sex Toys.

Great beginner options include a bullet vibrator, silicone dildo, or a gentle clitoral stimulator like a suction toy. These are easy to use, body-safe, and perfect for exploring new sensations. Read our full guide to the best beginner sex toys for tips, toy types, and how to choose the right one for you.

Yes — all orders are processed through PayPal’s secure, encrypted checkout. You don’t need a PayPal account to pay, and your details are never shared with us. This ensures a safe, private, and trusted shopping experience every time.

Plain, simple, and discreet. No logos, no labels, no adult references.

Our blog is packed with guides, reviews, and tips for all experience levels — from first-timers to advanced explorers.

Yes! Start with our beginner’s guide in the blog. It covers choosing your first toy, what to expect, and how to get the most pleasure safely.

Absolutely. Just contact us and our team will guide you toward the perfect toy based on your experience, preferences, and comfort zone.

Visit our blog for expert advice on communication, building connection, and keeping things exciting in and out of the bedroom.