Everything you need to know about shopping with Lovedo – from discreet delivery to choosing your perfect sex toy.
Placing an order at Lovedo is easy and discreet. Simply browse our shop, add your favourite items to your basket, and head to checkout. Our secure PayPal-powered checkout accepts all major payment methods. Need help or prefer to order by phone? You can call us directly from our contact page — we're a real husband & wife team based in the UK, and happy to assist.
Yes, if your order hasn’t shipped yet. Contact us ASAP for any changes.
No – To keep things discreet, purchases from our website will show as LD Online.
You can enter your code on the basket page using the Use Coupon Code field.
On desktop it appears in the sidebar on the right; on mobile it’s shown below your list of products. Just type your code in, click “Apply,” and your basket will recalculate.
You can enter your code on the basket page using the Use Coupon Code field.
On desktop it appears in the sidebar on the right; on mobile it’s shown below your list of products. Type your code in, click Apply, and your basket will recalculate.
How discounts work on Lovedo:
If a product is already on sale or has a special price, our checkout will always apply the best available price for you. That means you’ll never pay more by using a coupon.
If your discount code gives a better deal than the current sale price, the code will apply.
If the product is already discounted more than your code, the sale price stays in place.
If anything doesn’t look right, just contact us and we’ll check it for you.
Absolutely. We use plain, unbranded packaging with no references to Lovedo or adult products.
We offer FREE standard delivery on qualifying orders based on your delivery location.
UK Mainland (England, Wales & Scotland mainland)
Enjoy FREE delivery on orders over £59.99.
Scottish Highlands, Islands & Northern Ireland
Due to higher courier costs, discounted delivery applies up to £119.99, with FREE delivery on orders over £119.99.
Delivery thresholds are automatically applied at checkout based on your postcode, so you’ll always see the correct delivery cost before completing your order.
If you’re unsure which delivery zone your address falls into, just get in touch — we’re happy to check for you 💜
Free standard delivery is sent using a tracked service and typically arrives within 2–3 working days once dispatched.
Free delivery is available on qualifying orders depending on your location. For UK mainland orders, free delivery applies over £59.99. For Scottish Highlands, islands and Northern Ireland, free delivery applies on orders over £119.99.
Your exact delivery cost and options are always shown at checkout based on your postcode.
Yes! We offer a hassle-free 30-day return policy on unopened items. If your item is faulty or arrives damaged, we’ll replace it or offer a refund. For full details, including how to start a return, please visit our Returns & Refunds page.
Refunds are processed within 3–5 working days once your return is received and inspected.
It’s important to clean your toys both before and after use to keep things hygienic and safe. Use warm water with a mild soap or a dedicated sex toy cleaner. For a full step-by-step guide on how to clean different types of toys (including silicone, glass, and motorised ones), check out our full blog post How to Clean and Care for Your Sex Toys.
If you’re new, we recommend starting with small, gentle toys designed for comfort and easy control. Many of our most popular products are chosen specifically because they’re beginner-friendly and simple to use. Read our beginner guides on the Lovedo blog. for tips, toy types, and how to choose the right one for you.
Yes — all orders are processed through PayPal’s secure, encrypted checkout. You don’t need a PayPal account to pay, and your details are never shared with us. This ensures a safe, private, and trusted shopping experience every time.
Plain, simple, and discreet. No logos, no labels, no adult references.
Our blog is packed with guides, reviews, and tips for all experience levels — from first-timers to advanced explorers.
Yes! Start with our beginner’s guide in the blog. It covers choosing your first toy, what to expect, and how to get the most pleasure safely.
Absolutely. Just contact us and our team will guide you toward the perfect toy based on your experience, preferences, and comfort zone.
Visit our blog for expert advice on communication, building connection, and keeping things exciting in and out of the bedroom.